INSURANCE & PAYMENT FAQs
WHAT INSURANCE DO YOU TAKE?
We are an in-network provider for BCBS of IL PPO plans, Cigna PPO plans, and BCBS Community Medicaid. We are not in-network with any other Medicaid plans at this time. We also accept Out-of-Network clients and can provide you with a bill for reimbursement from your insurance.
Clients who do not have or wish to use insurance are also accepted.
WHAT ARE YOUR RATES FOR SESSIONS?
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A 55-60 minute Initial Individual Intake Session will be billed at the rate of $200
Note: If you are using insurance, you will still only pay the contracted deductible amount or co-pay amount if you’ve hit your deductible
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Subsequent 50-55 minute Individual Therapy sessions are billed at the rate of $125
Note: If you are using insurance, you will still only pay the contracted deductible amount or co-pay amount if you’ve hit your deductible
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Intensives are $150 per hour and are private-pay, meaning they are not billed directly to insurance. Because intensives provide the space and time for accelerated healing, many clients find that they save both time and money in the long-term, as compared to paying for ongoing weekly or every-other-weekly therapy sessions.
Cash, credit, and FSA are all accepted as forms of payment for therapy intensives. Please let your therapist know if you’d like a bill to include the cost of your intensive on your taxes as an out-of-pocket medical expense.
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Haven Therapy & Wellness is considered out-of-network with any insurance providers that aren’t BCBS PPO or Cigna PPO - we are not in network with HMO plans. Out-of-network means that we do not have a contract with your health insurance plan provider. However, it is still possible to use these benefits for weekly, 50 minute therapy sessions (Out-of-Network benefits are not available for intensive sessions).
At the time of service, you pay the fee directly and we will provide you with a monthly “Superbill” to submit to your insurance provider for reimbursement. The reimbursement is paid directly to you. For more information and greater detail regarding your benefits, please call your insurance provider about coverage for our services.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
Clients can pay directly using the client portal via credit, debit, FSA, or HSA card. Payments are automatically charged on day of service or when insurance claim has been processed. You can be provided with an invoice upon request.
WHAT IS YOUR CANCELLATION POLICY?
Clients can cancel or reschedule at any time as long as they provide 48 hours notice. Cancellations may be subjected to a charge of the full session fee if not received with at least 48 hours notice. These fees would be out-of-pocket and cannot be charged to a FSA or HSA. Fees may be waived due to unexpected emergencies such as serious illness.
DO YOU SEE COUPLES OR KIDS?
I only see individuals over the age of 18. I only offer specialized couples/group treatment for those in the kink/ENM community.